1. Introduction

This Refund Policy applies to eligible purchases made through Knowledge Hunt Computer Academy (KHCA) at khca.info. It covers paid online courses and other educational products sold through our website, where applicable.

By purchasing a course, you acknowledge that you have had the opportunity to review the course description, price, access conditions and applicable purchase terms.

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

2. Digital Courses and Online Learning

Our courses may provide access to digital lessons, videos, downloadable resources, assignments, quizzes and other learning materials.

Because digital course content may become available immediately after purchase, refund requests are reviewed with consideration of the course access provided, the circumstances of the request and applicable law.

3. Refund Eligibility

You may contact us to request a refund review in situations such as the following:

• You were charged more than once for the same course due to a payment error.
• Your payment was successful, but the purchased course was not made available and the issue cannot reasonably be resolved.
• The course purchased was materially different from its advertised description.
• A technical or billing issue resulted in an incorrect transaction.
• Another circumstance gives you a refund entitlement under applicable law or the specific terms shown at purchase.

4. Situations That May Not Qualify

Subject to applicable law and the terms displayed at purchase, a refund may not be available solely because:

• You changed your mind after accessing or using the course.
• You did not complete the course or did not use the available learning materials.
• You purchased a course without reviewing its description, requirements or intended skill level.
• You experienced difficulty caused by your own device, internet connection or incompatible software, where the course itself is functioning as described.
• You expected a particular job, salary, qualification or outcome that was not expressly guaranteed in the course description or purchase terms.

These examples are not an absolute denial of refunds. They do not override consumer protection laws, payment-error corrections or other valid legal rights.

5. Free Courses

Free courses do not involve a course purchase fee and therefore do not ordinarily qualify for a course-fee refund.

If you believe that a free course has been incorrectly marked as paid or that an unauthorised charge occurred, please contact our support team for investigation.

6. How to Request a Refund

To submit a refund request, email our support team with the relevant purchase information.

• Your full name and registered email address.
• The name of the purchased course.
• The transaction reference or order number, if available.
• The date and amount of the payment.
• A clear explanation of the issue and the reason for your request.
• Relevant evidence, such as a payment confirmation, if needed.

Send your request to: Support@khca.info

For general billing enquiries, you may also contact info@khca.info.

Never email passwords, complete card numbers, banking PINs or other sensitive authentication details.

7. Review and Response

We will review the information provided and may contact you for additional details needed to investigate the request.

We aim to respond to refund requests within 7 business days. This is a response target, not a guarantee that every request will be resolved within that period.

If a request is approved, we will explain the next steps and the expected processing arrangements.

8. Approved Refunds and Processing Time

Approved refunds will generally be returned through the original payment method wherever supported and appropriate. The availability of alternative arrangements depends on the payment provider and applicable requirements.

After a refund is initiated, the time required for the amount to appear in your account depends on the payment gateway, bank or card issuer.

We will communicate any known processing information when the refund is approved. We cannot guarantee the processing time of an independent bank or payment provider.

9. Duplicate Payments and Failed Transactions

If you believe you have been charged twice for one purchase, or your payment was debited but the order was not confirmed, contact us with the transaction details.

We will verify the payment status with the relevant payment provider and take appropriate steps to correct confirmed billing errors or eligible duplicate charges.

10. Course Access After a Refund

Where a course refund is approved, access to the refunded course may be withdrawn, where appropriate and legally permitted. Any applicable access changes will be communicated as part of the refund process.

We will not use this provision to remove access or benefits in a manner that violates applicable law or an existing contractual obligation.

11. Cancellation of Other Services

If KHCA offers workshops, offline training, subscriptions or other services in addition to online courses, their cancellation and refund conditions may differ.

Any additional conditions should be provided clearly before purchase. Where a separate policy or written agreement applies, it will be read together with this policy and applicable law.

12. Changes to This Policy

We may update this Refund Policy to reflect changes to our services, payment processes or legal requirements. The updated version will be published on this page with a revised date.

Changes will not remove rights that have already accrued or that cannot lawfully be excluded.

13. Contact Us

If you have questions about a payment, course purchase or refund request, please contact Knowledge Hunt Computer Academy.